When you picture Customer Service, you probably think of entering orders and confirming them with the customer. While that is a big part of this team’s day, there is much more to Ingredient Division Customer Service then you may expect. This team is the primary point of contact for our external customers and each Coordinator has 60+ customer accounts. They work closely with our sales managers to get to know each account and their unique needs, while coordinating with other Crest teams to get orders processed efficiently. Customer Service is also responsible for the set up of each new product in the Ingredient Division, ensuring that product formulations and labels are accurately established in our computer system. In addition, customer document requests, product pricing, and quotes all filter through this team.
Lisa Moscato · Customer Support Manager
How long have you worked at Crest Foods? 7 years
Previous roles at Crest Foods: I spent 3 years as the Manpower Supervisor before joining Crest directly in Customer Service.
If you could instantly learn any new skill (work-related or personal), what would it be and why? I’d love to be able to play guitar really well.
If you had a personal theme song that played every time you walked into a room, what would it be? The theme from “Halloween”
What’s the best or worst piece of advice you’ve ever received? The best is “Take your responsibilities seriously, but don’t take yourself seriously.”
Sarah McKinney · Customer Support Coordinator
How long have you worked at Crest Foods? 1 month
Previous roles at Crest Foods: None
If you could instantly learn any new skill (work-related or personal), what would it be and why? I’d love to instantly learn another language, like Spanish. It would be helpful for connecting with more people both at work and in the community, and I’ve always admired those who can switch between languages with ease.
If you had a personal theme song that played every time you walked into a room, what would it be? “Wonder” by Hillsong United
What’s the best or worst piece of advice you’ve ever received? Best: “Treat people the way you want to be treated.” Simple, but it never fails in work or life.
Worst: “Just wing it.” Preparation usually makes the outcome so much better.
Linda Beets · Customer Support Coordinator
How long have you worked at Crest Foods? 3 years
Previous roles at Crest Foods: This is my first role at Crest Foods, but before I joined I worked as an Administrative Assistant, Accountant and Staff Coordinator.
If you could instantly learn any new skill (work-related or personal), what would it be and why? I would like to be proficient at playing the piano.
If you had a personal theme song that played every time you walked into a room, what would it be? “The Sound of Silence”
What’s the best or worst piece of advice you’ve ever received? When you are worrying about a mistake, think – Will this really matter 5 years from now?
Taylor Weidman · Customer Support Coordinator
How long have you worked at Crest Foods? A little over 2 years
Previous roles at Crest Foods: I worked on the line for contract packaging for a short time right out of high school (10+ yrs ago)
If you could instantly learn any new skill (work-related or personal), what would it be and why? I’d love to learn to play the drums. I’ve always thought drummers were so cool – they bring a lot of energy and rhythm to the music. Plus, it seems like a fun way to express myself and blow off some steam.
If you had a personal theme song that played every time you walked into a room, what would it be? “Here For the Party” by Gretchen Wilson
What’s the best or worst piece of advice you’ve ever received? Best= This too shall pass (It’s a good reminder that tough times don’t last forever, and things usually get better if you stay patient.)
Susie Miller · Customer Support Administrator
How long have you worked at Crest Foods? 35 years
Previous roles at Crest Foods: Account Specialist
If you could instantly learn any new skill (work-related or personal), what would it be and why? Play the drums. I admire people who can do that and be that coordinated.
If you had a personal theme song that played every time you walked into a room, what would it be? “My Way” by Frank Sinatra
What’s the best or worst piece of advice you’ve ever received? The best piece of advice I received was to make sure to take care of yourself first so you can take care of others.